Summary
Add BI in Google so our reporting is easier to find when you’re searching for what matters. Most guests have been respectful of the space I am fortuna…
I've been renting my home in the Hudson Valley for five years, and have been a Superhost since 2023. Currently, I have 90 guest reviews with an average rating of 4.97. That's not an accident. It's something I work hard at.
Though the property management company I work with hasn't always loved it, I've never been big on requiring guests to follow a strict cleanup policy. While we did ask for dishes to be done at one time, that hasn't been part of my guest instructions since 2025. For me, the most important tasks are to turn off the lights and return the key to the lockbox before guests leave. Beyond that, I don't expect much else, though I know that hasn't been the norm for some Airbnb users.
Guests are still guests
Somehow, the B&B part of the nomenclature appears to have gotten lost. I've seen users who fear bad reviews if a place isn't meticulously cleaned, voicing their concerns on Reddit and Facebook. For me, that's not something I think someone should have to worry about when they're paying to use a space.
While there are legitimate stories of guests destroying a place or leaving it in shambles, this hasn't been my experience. I believe the majority are good guests.
There is still a cleanliness rating for hosts to fill out about guests, so I imagine that even without imposed rules, most will do the dishes anyway. Leaving a bag of trash inside the house shouldn't result in a host docking a star or two from their review. It should be part of the stay, especially since hosts can set a cleaning fee for their property upfront.
I am glad the company has intervened on behalf of the guests. They are staying at a vacation rental, not a work exchange.
Hosts like me can have little time between bookings
I understand the rationale behind hosts who have lots of rules. There is often a small window between turnovers, and hosts want to make sure they have enough time to wash and dry everything before the next guests arrive.
It's something I worry about, too. That's why I keep extra linens and dishes on hand. They're there to use just in case there isn't enough time to complete everything between the bookings.
At one point, my property manager and I disagreed over what we wanted guests to do. I felt as if he was taking it personally if someone left dirty dishes in the sink or didn't sweep up. With this rule change, we'll no longer be at odds, and I'm glad.
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Most guests have been respectful of the space
I am fortunate. I have rarely had a guest be anything less than tidy, and I have also had hardworking cleaners who have taken linens home to wash because turnovers have been so tight.
None of my guests have complained about my rules directly to me or in the comments they've left online about my property. I intend to keep it that way.
I host because I enjoy it
Everyone has their own reasons for getting into this business. For some, it is purely fiscal, but for me, it has been personal. This is my house, and I take tremendous pride in it and the surrounding area. I vet each potential guest personally and hand-pick a welcome gift for them. I want them to have a lovely stay, leave with fond memories, and maybe even a desire to return one day.
The last thing I want a guest to do is worry about a lengthy checklist of tasks before leaving. I don't want that to be their last memory of their stay.
Soon, a mother and daughter will be staying at my property for the third year in a row. In my emails to them, I wished them a safe journey and said we would take care of the rest — and I meant it.
Source: Business Insider
