Why is the world’s best streaming film library stuck with one of the worst streaming apps?

For Chinese readers in the US who subscribe to the Criterion Channel, the article reports that the service has been plagued by technical problems since its launch in 2019 and is currently incompatible with many Samsung TVs. In practice, subscribers who use those TVs face an access issue with the app, while the article says the library and subscribers deserve better. The article does not address visas, jobs, income, education, safety, or family life, so it does not support practical conclusions in those areas. It is limited to a streaming-app and device-compatibility problem for the service’s library and subscribers.